Privacy Policy

1. Data Controller

The controller of your personal data is Coerver Coaching Croatia, headquartered in Zagreb, Croatia. For any questions related to the protection of personal data, you can contact us at:

• Email: info@coervercroatia.com
• Phone: +385 98 1873 228

2. What Data We Collect

We collect the following types of personal data:

• Contact details: full name, email address, phone number
• Child data: child's age/year of birth, jersey size, football club, position (for camp and academy registrations)
• User account data: email address, password (encrypted), user role
• Technical data: IP address, browser type, session cookies

3. Purpose of Processing

We use your personal data to:

• Process registrations for camps, academies and courses
• Communicate about our programs and services
• Manage user accounts
• Send notifications about news and offers (with your consent)
• Improve our services and website

4. Legal Basis for Processing

We process your data based on:

• Consent: when you give us explicit consent to process your data
• Contractual obligation: when processing is necessary to perform a contract (e.g. a camp registration)
• Legitimate interest: to improve our services and system security
• Legal obligation: when we are legally required to retain certain data

5. Sharing Data with Third Parties

We may share your data with:

• Supabase Inc. - database and authentication service provider (USA, subject to standard contractual clauses)
• Vercel Inc. - hosting service provider (USA, subject to standard contractual clauses)
• Resend - email delivery service provider

We do not sell or rent your personal data to third parties for marketing purposes.

6. Cookies

Our website uses the following types of cookies:

• Essential cookies: required for the site to function and for user authentication
• Session cookies: keep you logged in during your visit

We currently do not use analytics or marketing cookies. You can manage cookie settings through your browser's settings.

7. Your Rights

Under the GDPR, you have the following rights:

• Right of access: you can request a copy of all data we hold about you
• Right to rectification: you can request correction of inaccurate data
• Right to erasure: you can request deletion of your data ("right to be forgotten")
• Right to restriction of processing: you can request that we limit how we use your data
• Right to data portability: you can request that your data be transferred to another controller
• Right to object: you can object to processing based on legitimate interest
• Right to withdraw consent: you can withdraw your consent at any time

To exercise any of the rights listed above, contact us at info@coervercroatia.com.

8. Data Retention Period

We retain your personal data only for as long as necessary for the purposes for which it was collected:

• Inquiry data: 2 years from receipt of the inquiry
• Program registration data: 5 years from completion of the program
• User accounts: until account closure + 30 days
• Accounting data: in accordance with legal regulations (11 years)

9. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss or destruction. This includes:

• SSL/TLS encryption of all communications
• Password encryption
• Regular security audits
• Restricted access to data limited to authorized personnel

10. Children's Data

Since our programs involve children, we pay special attention to protecting their data. We collect children's data solely with the consent of a parent or guardian, and only the data necessary for participation in our programs.

11. Right to Lodge a Complaint

If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with the supervisory authority - the Croatian Personal Data Protection Agency (AZOP):

• Website: www.azop.hr
• Email: azop@azop.hr
• Address: Selska cesta 136, 10000 Zagreb

12. Changes to the Privacy Policy

We reserve the right to amend this privacy policy. We will notify you of any significant changes via our website or by email. We recommend reviewing this page periodically.